I have the most wonderful interactions when there is a glitch in a pattern sale from my website. I am always amused that the purchaser thinks it is her fault, when it almost always ends up being something we’ve screwed up here. There is the odd misspelled email address or other problem at the purchaser’s end, but mostly, it is something here.
What I love is how important the purchase is even though these are pretty small dollar value purchases. I attribute this to how connected we become to an idea and project; it gets our juices going thinking about it, and really nothing will satisfy that itch but moving that project ahead. Of course this is something I completely relate to because there is nothing I love more than starting a new project.
I also sometimes get queries about how to do something I’ve put into a pattern. I am happy to explain because the words that I use in a pattern don’t always speak to every knitter. It makes me even happier when the knitter figures it out themselves. Isn’t that why we ask questions–to get clarity? Sometimes the act of verbalizing makes everything clear–sometimes it is just reading to the end of the sentence, or turning a page.
We spend a lot of time and money perfecting the patterns we put out here, but we do make mistakes, and I am sometimes unclear because I am so totally in my own head I don’t see the bits I’ve missed. So ask away. This week I got a reply from someone I had helped with a download issue. She said talking to me was like talking to a friend. But if you have a problem, don’t be surprised if I ask to call you. Sometimes that old-fashioned device just works better!